Shipping Methods and Rates
Our shipping carrier is UPS. UPS does not deliver on
Saturday or Sunday nor do they deliver to Post Office
boxes.
We do not ship outside the U.S. at this time.
Shipping charges are based on weight of your product
order. You will receive notice of the shipping charge
before you submit your order.
Order Status
We process orders Monday through Friday in the order
in which they are received. Orders placed after 12:00PM
EST (Noon) will not be processed until the next business
day.
Please expect approximately the following amount of
time for the processing and shipping of an order:
East Coast - 2 to 5 business days
Midwestern states - 3 to 7 business days
West Coast - 5 to 8 business days
You may request express shipping for an additional
charge. Please call us at (973) 746-6191 to request
this method.
If you want to check the status of your order, or have
questions, please call us at (973) 746-6191
or email
us at mail@afih.net and
we will be happy to assist you.
Change Submitted Orders
If you need to change an order you have already placed,
please contact an NJCHL representative at
(973) 746-6191 within 24 hours of placing your order.
We will do our best to accommodate your requested changes.
Report Order Problem
If your order is missing a product, contains a damaged
item, or other concern, please contact an NJCHL representative
at (973) 746-6191. We will always do our best to accommodate
your concern as efficiently as possible.
Returns & Exchanges
Should you ever change your mind after buying anything
from us, you may return
any
of
our products,
by mail, for a refund (less shipping fees). Please
note: products must be in their original packaging,
and UNUSED.
Please call (973) 746-6191 for more details.
For our bookkeeping purposes, we respectfully request
that you include the sales receipt and/or invoice with
any return.
If you should need further information regarding the
return of any NJCHL store products, please do not hesitate
to call us at (973) 746-6191, and
it will be our pleasure to assist you however we can. |